Return & Refund Policy
At Hueful, we want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we are here to help! Please take a moment to review our Return and Refund Policy below.
1. Return Eligibility
We accept returns on products that meet the following criteria:
- The item must be unused and in new condition.
- The item must be returned within 30 days of the purchase date.
- The item must be in its original packaging, including any tags, labels, or promotional items that were included.
Please note that certain items are non-returnable, including:
- Custom or personalised items (such as custom mugs or tees with names or special designs).
- Gift cards or digital products.
- Items marked as final sale or clearance.
2. How to Return an Item
If you would like to return an item, please follow these steps:
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Contact Us: Email us at [your email address] or fill out the contact form on our website to notify us about your return request. Please include your order number, the item(s) you wish to return, and the reason for the return.
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Return Authorisation: We will review your request and provide you with a Return Authorisation Number (RA#) and the return shipping address. Please do not send items back to us without the RA#.
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Pack the Item: Carefully pack the item(s) in the original packaging. Make sure the item is in new, unused condition. Include a copy of the order receipt or packing slip along with the RA#.
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Ship the Item: Return the item to the address we provide. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped).
3. Refunds and Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the item is approved for return, we will process your refund to the original payment method.
- Refunds: Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
- Shipping Fees: Shipping fees are non-refundable, unless the return is due to an error on our part (such as receiving a damaged or incorrect item).
If your return is not eligible for a refund (e.g., due to damage, misuse, or missing parts), we will contact you and discuss options for returning the item at your expense.
4. Exchanges
If you would like to exchange an item for a different size, colour, or product, we recommend processing a return for the original item and placing a new order for the replacement item. Unfortunately, we cannot guarantee that the exchanged item will be available in stock at the time of your return.
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving the product. We will offer you a full refund or send a replacement free of charge. Please provide the following details when contacting us:
- A description of the issue.
- Photos of the damaged or incorrect item.
- Your order number.
We will cover the return shipping costs for defective or incorrect items.
6. Sale and Discounted Items
Sale or discounted items can be returned under the same conditions as full-priced items, provided they meet the return criteria. Please check the product description for any specific return policies related to sale or promotional items.
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to reach out. Our customer service team is here to help!
Email: print@hueful.art
Phone:+44 7487 445353